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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Adrian Walls

August 30, 2023

5  out of  5 rating by Adrian Walls
"Selika was great. Customer service was off the charts , these are people that truly make sure your taken care of!"

Rosie Chavez

August 29, 2023

5  out of  5 rating by Rosie Chavez
"Excellent agent very professional."

Kennedy B

August 28, 2023

5  out of  5 rating by Kennedy B
"I was referred to Sal from my roommate for renter’s insurance. He was incredible and the process for applying was seamless. Sal was incredibly helpful and kind and reassured me that he would help with any questions I had or issues that may arise. Highly, highly recommend!"

sylvia garcia

August 26, 2023

5  out of  5 rating by sylvia garcia
"8-25-23 - yesterday I finally selected a vehicle to purchase was excited and nervous since I had lost my favorite car due to accident. I called my agent to add replacement car and my quotes were off the charts. I was instantly scared that I had made a mistake in purchasing a car and was about to call off deal. When I informed my agent of my dilemma at about 4pm he said “allow me some time to see what I can do he said we will close in about 30 minutes but I will call - and he REALLY called back and found a solution that I could handle and keep my NEW replacement MERCEDES. I said to the young man I will never forget this and everything your staff has done for me during this horrific time. JACOB MORALES you and your staff rock you all really care about HELPING people like a good neighbor. Thank you. First, I want to say that Monday was a sad day for me involved in an accident on IH 35. I called State Farm claims as directed by my agent and got all the information I needed for the repair of my vehicle. After following every instruction to that letter, I found so hard to get straight answers from many. I decided to call my agent to see if they could help me and thankfully, as soon as the person answering the phone responded with what seem to be a smile on her face, and her eagerness to help me a 70-year-old woman who is involved in her first accident. thank you silica for your eagerness to help this old lady through a really bad situation. I pray that your eagerness will never die because a persons first response is to have someone that cares and you certainly care silica. Thank you again for everything."

Chris Tovarez

August 17, 2023

5  out of  5 rating by Chris Tovarez
"Crystal was very helpful in my confusion over a cost change in my policy and was incredibly polite and charming"

Daniel Obledo

August 15, 2023

5  out of  5 rating by Daniel Obledo
"Very positive, very let's get going attitude and that's what we need! ..Thank You 😊."

Tyler Cooke

August 11, 2023

5  out of  5 rating by Tyler Cooke
"Was driving by and stopped into Jacob's State Farm location to inquire about why there have been increases in rates over the past year or so, even though nothing has changed. He and his staff took the time on their friday afternoon to chat with me. They reviewed and assessed the areas for opportunities to lower that payment. He gave me a couple of things to consider, but overall, the industry as a whole has gone up. I really appreciated the effort as well as the straightforward honesty. Would recommend him and his team to anyone."

Erica Hawkinson

July 31, 2023

5  out of  5 rating by Erica Hawkinson
"If you want exceptional customer service and a very knowledgeable, friendly insurance agent, Richard is your go to guy. He answers all of your questions and makes sure that you policy/policies suit your needs. I highly recommend him."

Alex Larson

July 30, 2023

5  out of  5 rating by Alex Larson
"I felt like my current insurance was getting rather expensive, so I went to this agency for a quote. I am very glad that I did! I got a new portfolio of insurance for home and auto, got a huge reduction in the price I was paying, and I got more insurance than I'd had before. The service was great, and my new agent (Crystal Jaramillo) was extremely knowledgeable and professional, a pleasure to work with. She answered my many questions and brought up a few important issues that had not occurred to me. Overall, it was a very positive experience and I would recommend this agency to anyone looking for insurance at a good price."

Rickey Shea

July 26, 2023

5  out of  5 rating by Rickey Shea
"I reached out to Jacob inquiring about insurance and 30 minutes later I was a client. He handed all of my questions and concerns Effortlessly and efficiently. I never felt like I was being sold but rather felt like my best interest was in mind. I can’t thank Jacob and his team enough for the amazing service they provided and continue to provide. I highly recommend!!!!! Crystal was such a delight today! She helped so quickly! She had such a great attitude and was quite knowledgeable. I highly recommend these guys."

irene solano

July 20, 2023

5  out of  5 rating by irene solano
"Crystal is by far best agent I have ever worked with! She kindly called to remind me of upcoming scheduled appointments. This was extremely helpful with my busy schedule. The flexibility of her time with me was greatly appreciated. She took the time to compare my old policy and offer me one that was a better fit for me, explaining the details of my new policy. Not only that, Crystal also took the time to look over my financial investments policies to see if she could find a better interest rate. She also guided me through a legacy policy. I never felt rushed or pressured at any time. Crystal went above and beyond any customer care I have ever experienced from my past insurance agents. Crystal is extremely knowledgeable, courteous, and provided me exceptional customer service and care."

Kris Scurry

July 19, 2023

5  out of  5 rating by Kris Scurry
"Stephen is an amazing rep!"

Shannon Goodman

July 10, 2023

5  out of  5 rating by Shannon Goodman
"Stephen Brassfield has been so easy to work with he’s professional, polite, considerate, and knowledgeable. I’ve been very happy with my experience getting my homeowners policy And Car Insurance with Jacob Morales, State Farm agency."

Tiffanie Eudy

July 8, 2023

5  out of  5 rating by Tiffanie Eudy
"So very happy with my State Farm team. Very professional and informative, kind and pleasant. I feel like I’m being looked after by Jacobs team and that’s a great thing"

Jojo Sherman

June 30, 2023

5  out of  5 rating by Jojo Sherman
"I bought my first car this week and needed my first insurance. Stephen was so amazing helping me get everything sorted so I can finalize this milestone in my life. The next day my fiancé bought his truck and went through Stephen as well!"

Maria C. Garcia

June 28, 2023

5  out of  5 rating by Maria C. Garcia
"I wanted to give it some time before I leave a review, to see how things are from the moment of sign-up to the end of the first six months. I signed-up for State Farm from another insurance carrier because my former one was charging me twice as much as they used to for an older vehicle. Jake’s office was the closest to where I live. I just took a chance really. I’m glad I did. They helped through and through in finding the best rate for me for my older 4Runner up to the time when I switched to a new vehicle. Everyone I have spoken to in that office took the time to answer and explain any and every question I have. Thank you!"

Ramiro Nieto

June 1, 2023

5  out of  5 rating by Ramiro Nieto
"If I could give more stars I would, best service I’ve ever encountered, not only in insurance but all over!! Jacob Morales and Richard Hernandez have really placed a high standard for customer service and support, and deliver at the same time. Would recommend for anyone that wants to, not only have a great business, but good friends for life."

Adriana Renteria

May 26, 2023

5  out of  5 rating by Adriana Renteria
"(Translated by Google) Srate farm is a great option!! I totally recommend, excellent service, attention and kindness. (Original) Srate farm es una gran opción!! Recomiendo totalmente, excelente servicio, atención y amabilidad."

Lisa Gonzalez

May 24, 2023

4  out of  5 rating by Lisa Gonzalez
"I highly recommend Selika Garza, the Marketing Director for this office. She is very courteous and professional. She will spend as much time as it takes to answer all of your policy questions and will happily accommodate your insurance needs."

Norma Owen

May 23, 2023

5  out of  5 rating by Norma Owen
"We reached out to Jacob Morales State Farm when our insurance policies were up for renewal. We received such wonderful customer care from Crystal Jaramillo. She was so thorough and patient as we went thru the options. In the end she found our current policies were better for us at the moment. Wow! And then thanked us for asking for a quote and said well relook again when the policies come up again. We can't wait to reach put to Crystal again and fully expect she will be servicing us in the near future. We learned from Crystal how the insurance industry goes through changes and that they may be the better deal next time. Thank you Crystal and Jacob Morales State Farm for such a great experience!"

Denise Morales

May 20, 2023

5  out of  5 rating by Denise Morales
"I had questions in regards to setting up life insurance for my family. Selika helped me put a plan in place. I’m happy to have gotten my family protected for the worst."

Hector Mendoza

May 20, 2023

5  out of  5 rating by Hector Mendoza
"I’ve had a positive experience with this office. You can tell this office really cares about their customers and how they’re protected. I thank you for answering all my questions and taking the time to help me understand."

Michael Maroney

May 20, 2023

5  out of  5 rating by Michael Maroney
"I called in with questions in regards to my Auto coverages. I spoke with Selika - she answered all my questions and helped me understand how my family and I are protected. I really appreciate all her help!"

Michele Stoney

May 19, 2023

4  out of  5 rating by Michele Stoney
"Crystal was very helpful! She was able to help me with setting up my app and emailing my Insurance card! So fast and efficient!! Thank you soo much Crystal!"

Victoria Castillo

May 18, 2023

5  out of  5 rating by Victoria Castillo
"As an individual that has held insurance policies on multiple vehicles, as well as my home, Jacob Morales and his team have gone far above and beyond looking after me and my life situations. Being a person in the insurance industry for 30 years I definitely appreciate this agent for always keeping me informed on things I didn’t even know I should lol or for. THANK YOU JACOB and I’ll continue to recommend you to all my friends and family."