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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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H Fisch

November 6, 2024

5  out of  5
rating by H Fisch
"My wife and I have been working with Richard for the past 3 years and could not be happier! Everyone we have talked to and worked with has been extremely pleasant, communicative and professional. Highly recommend working with this team"
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that you and your wife have had such a positive experience with Richard and the team at Jacob Morales State Farm. Your kind words about our service and professionalism mean a lot to us. If there’s anything more we can do for you, please don’t hesitate to reach out. We truly appreciate your recommendation!"
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Rick Adkins

November 6, 2024

4  out of  5
rating by Rick Adkins
"I switched because state farm beat geico!! great service so far"
We responded:
"Hi Rick, thank you for your feedback! We’re thrilled to hear that you chose State Farm and are enjoying our service so far. If there’s anything we can do to make your experience even better, please let us know. We'd love to earn that fifth star and we’re here to help!"
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Michael Morales

October 15, 2024

5  out of  5
rating by Michael Morales
"Very friendly, excellent customer service. Never a disappointment from this office!"
We responded:
"Michael, thanks for taking the time to leave us some feedback. Our office appreciates the support and your business. We will continue to look forward to meeting those needs and being there for you when you need us most! "
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Irina Link

September 26, 2024

5  out of  5
rating by Irina Link
"Very professional staff, thank you for your help."
We responded:
"Irina, thank you for your kind words and for trusting State Farm with your insurance needs. We truly appreciate your support and look forward to working together for many years to come!"
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David Posson

September 26, 2024

5  out of  5
rating by David Posson
"Jake and his staff have help me several times through hard loss problems and they always are able to help me get my claims settled professionally and rapidly. I am so glad that I have such a good staff of people to handle all my insurance needs. Thanks again to Jake and your wonderful staff. Five stars for y’all."
We responded:
"David, thank you so much for your kind words and the five-star review! We’re truly grateful for your trust in us during those challenging times. Jake and the entire team are dedicated to providing professional and rapid assistance, and it’s wonderful to hear that we’ve been able to meet your insurance needs effectively. Your appreciation means a lot to us, and we’ll continue striving to offer the best service possible. Thanks again for your support!"
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Christina Nira

September 13, 2024

5  out of  5
rating by Christina Nira
"Whenever I need anything added or changed I’m always answered quickly either phone call or text! Love it!! Thank you for everything"
We responded:
"Hi Christina, thank you for your kind words! We’re so glad to hear that our team at Jacob Morales State Farm Insurance has been able to assist you promptly and effectively. Your satisfaction is our top priority, and it’s wonderful to know that you appreciate our efforts. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!"
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Marcus Jones

September 13, 2024

5  out of  5
rating by Marcus Jones
"In less than 15 minutes, Selika seamlessly transferred my insurance from another state, helped lower my rates, and thoroughly explained the Drive Safe and Save program so I could save even more—all while we had a delightful conversation. Her professionalism and efficiency are outstanding. I’m incredibly thankful for her assistance and highly recommend this team to anyone seeking insurance services!"
We responded:
"Hi Marcus, thank you for sharing your wonderful experience! We’re delighted to hear that Selika was able to assist you so efficiently and effectively. It’s great to know that she made the process seamless and enjoyable for you. Our team takes pride in providing professional and personalized service, and your recommendation means a lot to us. If you need any further assistance or have more questions, please feel free to reach out. We’re here to help!"
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Courtney Demers

September 11, 2024

5  out of  5
rating by Courtney Demers
"Selika is an absolute angel, who took her time going over my new policy changes with me and was more than willing to answer any questions I had. I highly recommend the Jacob Morales office to anyone looking to start an insurance policy. The agents at this office go above and beyond to always ensure customer satisfaction!"
We responded:
"Courtney, Thank you so much for your kind words! We’re thrilled to hear that Selika provided you with exceptional service and that you had a positive experience with our office. Our team at the Jacob Morales office always strives to go above and beyond for our customers, and it’s great to know that our efforts are appreciated. We will make sure to pass this along to Selika! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!"
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David Weber

August 30, 2024

5  out of  5
rating by David Weber
""Time is money" is a coined term in America. So when someone spends lots of their time and quality staff to find best insurance solution - priceless. Worth its weight in gold. Jacob spent lots of excellent quality time in reviewing and recommending best insurance coverage where others would otherwise dismiss for great returns. Solid Gentleman and my "good neighbor" as they say. :-) Highly recommend for your insurance needs over elsewhere..."
We responded:
"Thank you for your fantastic review! We truly appreciate your recognition of our dedication to finding the best insurance solutions. It’s our mission to provide personalized service that’s personalized and fits your needs. We’re delighted to hear you feel supported and well-informed throughout the process. Your recommendation means a lot to us, and we look forward to being your trusted partner for all your insurance needs!"
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Jay Griggs

August 27, 2024

5  out of  5
rating by Jay Griggs
"Our family has used State Farm for decades, and we love working with the local team under Jacob Morales in San Antonio, TX. Today, I had the privilege of having Selika manage and resolve several questions. She was professional, helpful, and a perfect representative of someone who went above and beyond to help me."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you and your family have had a great experience with our office. Selika truly embodies our commitment to excellent customer service, and we're glad she could assist you so effectively. Your support means the world to us, and we look forward to continuing to serve you for many more years to come!"
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Darren Griggs

August 27, 2024

5  out of  5
rating by Darren Griggs
"Selika is fantastic to work with"
We responded:
"Darren, thanks so much for taking the time to leave us a review about the 5 star experience you had in our office with Selika. She’s wonderful and we’re glad you got to experience all that we have to offer. Always here to support y’all with your insurance needs "
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kailey stewart

August 21, 2024

5  out of  5
rating by kailey stewart
"Had a wonderful experience with Sal, he was very personable and professional! Got us a great deal as well!"
We responded:
"Kailey, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with Sal. He truly embodies the personable and professional service we strive to provide. We’re glad he could get you a great deal! If you need anything else, please don’t hesitate to reach out."
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Sonia Montanez

July 25, 2024

5  out of  5
rating by Sonia Montanez
"Great company. Very helpful and take time to explain coverage options and benefits. Highly recommend"
We responded:
"Sonia, thank you for your kind words and trusting State Farm with your insurance needs. We appreciate your support and your recommendation to Jacob Morales State Farm! "
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Leighann Fargnoli

July 25, 2024

5  out of  5
rating by Leighann Fargnoli
"The staff is very friendly and efficient with any concerns I have. I highly recommend them."
We responded:
"Leighann, thank you so much for your kind words! We’re thrilled to hear that you found our staff friendly and efficient. Your recommendation means a lot to us, and we’re always here to help with any concerns you may have. Looking forward to serving you again soon!"
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chanda fryer

July 8, 2024

5  out of  5
rating by chanda fryer
"I want to thank you guys for sticking this out and having my back. I would have never known there was a problem with my newly installed roof if you personally didn't take it upon yourself to go look at and raise some concerns. I really appreciate you going the extra mile. I would put my faith in this team of professionals. They are incredibly compassionate in what they do."
We responded:
"Chanda, thank you for working alongside us and giving us the ability to show who we are. We look forward to working with you for many years to come for all of your insurance and financial service needs! :) "
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Lisa Sarro

June 19, 2024

5  out of  5
rating by Lisa Sarro
"So grateful for Jacob Morales and his staff. I've been with State Farm since I started driving. Typically I only reach out with general questions and they are always so helpful. I am especially glad I reached out with questions on a life insurance policy. Jacob was able to assist me and my family leveraging some assets from the policy to assist with some medical needs. I was not even aware that was an option. Thank you for taking the time to explain everything and working quickly to assist us."
We responded:
"Lisa, thanks for taking time to review your life insurance experience in our office. We were happy to be able to provide you another option/ solution and take some stress off during this time. We're always here for your and appreciate you choosing us for your insurance needs and planning conversations! "
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Sofia Ruiz

June 19, 2024

5  out of  5
rating by Sofia Ruiz
"Selika is amazing! Made everything so easy, explained my new policy perfectly, and saved me so much money! A queen of insurance if there ever was one. 👏"
We responded:
"Hi Sofia, Thank you so much for your wonderful review! We’re thrilled to hear that Selika made everything easy for you and explained your new policy so perfectly. Saving you money is always our goal, and we’re glad Selika could deliver. We’ll be sure to pass along your kind words to her. Thanks again for choosing us and for trusting State Farm with your insurance needs. We look forward to helping for many years to come."
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Liliana Bermudez

June 10, 2024

5  out of  5
rating by Liliana Bermudez
"Jake and Veronica offer outstanding and personalized customer service they take the time to explain the best plan to fit your needs and budget highly recommended"
We responded:
"Myriam, thank you so much for taking time out of your busy schedule to leave feedback about your experience in our office. It’s such a pleasure to take care of you, we were glad we were able to bundle your auto & home insurance to save you money and get you better coverage! 🙂 Don’t hesitate to reach out, know that we’re here for anything else you may need. "
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Jaime Stubblefield

June 6, 2024

5  out of  5
rating by Jaime Stubblefield
"I just moved to San Antonio. I had USAA for 9years . My rate for insurance went up $60 dollars a month. Veronica Ramos was very kind and helpful. She found me a cheaper rate with better coverage. I highly recommend State Farm to anyone that wants help from a Honest Company that is very customer friendly."
We responded:
"Jaime, it was a pleasure to meet you and I’m so glad you were able to experience what our office has to offer. Veronica always does such a wonderful job finding value for people without sacrificing coverage. Looking forward to take care of you for the many years to come! "
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Richard Simonite

May 20, 2024

1  out of  5
rating by Richard Simonite
"No call backs, no response to emails, don’t reliably answer phones during business hours. Failed to cancel policy as requested resulting in billing for service that I don’t have. Rude when questioned about it."
We responded:
"Richard, we did discuss with you that we had processed the change when requested and that State Farm was still going through the changes you requested on their end. You spoke with my team on several occasions where we explained the total process and also apologized for any inconvenience. I personally called you to discuss in which you hung up on me. Your change finally processed through this morning in which I personally reached out to bring you up to speed with no response. Best wishes with your new agent, but we did everything within our power to provide you great service. Wish we could have met your expectations. "
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Rhonda Hill

May 20, 2024

5  out of  5
rating by Rhonda Hill
"Sal is so helpful in answering all my questions when I stop by😊"
We responded:
"Rhonda, thanks so much for taking the time to praise Sal for all of his hard work and dedication. It was such a pleasure working with you yesterday and glad we were able to get you better coverage and better rates than your prior insurance. 🙂"
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Gigi Avila

April 25, 2024

5  out of  5
rating by Gigi Avila
"I had an amazing experience working with Veronica Villarreal. She was highly knowledgeable about the market and helped me decrease my rates not only for my house and auto insurance, but also provided valuable insights on the importance of life insurance. I am deeply grateful for her assistance. If you're searching for car, home or life insurance, I highly recommend reaching out to her. She is friendly, welcoming, and possesses extensive knowledge of the industry."
We responded:
"Hi Gigi! 😊 Thank you so much for your positive feedback! We truly appreciate your kind words and are thrilled that you had a great experience with Veronica at Jacob Morales State Farm Insurance. Our team is delighted that we could reduce your rates for home and auto insurance – it’s all about making sure our customers get the best value! Providing helpful information about life insurance is part of our commitment to your well-being. We want our customers to feel like family, so we’re very happy Veronica made you feel welcomed. If you ever need assistance or have questions, please don’t hesitate to reach out. We’re here to support you every step of the way. Thanks again for the great review and for trusting State Farm with your insurance needs!"
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jose villarreal

April 25, 2024

5  out of  5
rating by jose villarreal
"Jacob Morales and his team at State Farm have been absolutely amazing! They provided exceptional assistance with my son’s life insurance needs. I’m extremely pleased with the service we received and wholeheartedly recommend them without hesitation. 100% satisfied!"
We responded:
"Hi Jose, thank you so much for sharing your experience with our office! Your support means the world to us. We’re thrilled that we could assist with your son’s life insurance – it’s moments like these that remind us why we do what we do. Your recommendation means the world to us. We’re excited to welcome more wonderful people like you into the State Farm family. If your friends or family need insurance assistance, please don’t hesitate to send them our way. If you have questions, need advice, or simply want to chat, reach out anytime. We’re your insurance partners, and we’re committed to supporting you every step of the way. Cheers to many more years together! "
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Gabriela Holden

March 27, 2024

5  out of  5
rating by Gabriela Holden
"Selika has been wonderful!! The whole team is incredibly helpful! Love this entire team."
We responded:
"Gabriela, wow thank you for the awesome review and kind words! We are so happy to hear our entire team has been helpful to you. Customer service is a top priority for so its heartwarming to know our efforts have made a positive impact on your experience! Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you for many more years to come."
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Rylee McGilbery

March 4, 2024

5  out of  5
rating by Rylee McGilbery
"Sal helped me update some information on my renters insurance policy. He was very helpful and super quick with the turn around."
We responded:
"Rylee, thank you for taking the time to share your experience with our office. We appreciate your support and are so happy we were able to help with your renter's insurance! We will make sure to pass your kind words along to Sal. We know he will be just as thrilled as we are. Thanks again for the great review and for trusting State Farm with your insurance needs. We look forward to working together for many years to come."