State Farm® Insurance Agent Jacob Morales

"We reached out to Jacob Morales State Farm when our insurance policies were up for renewal. We received such wonderful customer care from Crystal Jaramillo. She was so thorough and patient as we went thru the options. In the end she found our current policies were better for us at the moment. Wow! And then thanked us for asking for a quote and said well relook again when the policies come up again. We can't wait to reach put to Crystal again and fully expect she will be servicing us in the near future. We learned from Crystal how the insurance industry goes through changes and that they may be the better deal next time. Thank you Crystal and Jacob Morales State Farm for such a great experience!"

"As an individual that has held insurance policies on multiple vehicles, as well as my home, Jacob Morales and his team have gone far above and beyond looking after me and my life situations. Being a person in the insurance industry for 30 years I definitely appreciate this agent for always keeping me informed on things I didn’t even know I should lol or for. THANK YOU JACOB and I’ll continue to recommend you to all my friends and family."

"This was the worst experience I’ve ever had dealing with any insurance agent or company! The original agent I paid several thousand dollars for coverage on 2 homes and 2 vehicles was dishonest about my coverage. That agent no longer works for agency and his superior was totally unaware of all the problems caused by his employee.The manager Jacob Morales was not only unhelpful, he was extremely rude and unwilling to work things out to make them right. It has been only one year since I switched from progressive who I was with for over ten years to State Farm and because of this certain location it was a huge regret."

"Stephen Brassfield was crucial in my decision to leave GEICO after 18 years. He was able to save me over $40 a month for my family and was very attentive to our needs. He made sure we had his contact information along with his bosses information and asked us to check in with him monthly to let him know how we are doing. What’s great is he called us and asked how specific events went that we mentioned in our initial call which meant that he paid special attention to what we were saying. I’ve never had this kind of experience in over 30 years of driving. I HIGHLY recommend Stephen Brassfield!!"

"I have been a State Farm customer for 25 years. This was the first time I had to moved to another State Farm agent. The reason I left was because of the lack of response and communication from Jacob and his staff. I called the office many time this passed month and they were busy. I completely understand (Everyone is busy) but when you leave a message with one of the staff members and No call back. We even sent emails and they said they never received them. That is not good customer service. I did speak with Jacob about this and hopefully he will correct this issue for his existing customers."

"I recently switched to the Jacob Morales State Farm agency and worked with Ms. Jaramillo who was immensely patient and thorough answering all of my questions. I was with the same agency for 18 years and the cost just kept skyrocketing. She was able to give me better coverage for more than half the premium I was previously paying. I was grateful that she was very attentive, encouraging, and willing to work with my needs. I am glad I switched to this agency and look forward to working with Ms Jaramillo."

"I have to say this was my best experience with an insurance agent I ever had. Was not overwhelming RICHARD let me ask all the questions I needed. He broke down everything for me to make sure I understand he made me comfortable switching my auto and home insurance to Statefarm. I’m referring everyone I know"