Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jay Griggs

Jay Griggs

August 27, 2024

5  out of  5
rating by Jay Griggs
"Our family has used State Farm for decades, and we love working with the local team under Jacob Morales in San Antonio, TX. Today, I had the privilege of having Selika manage and resolve several questions. She was professional, helpful, and a perfect representative of someone who went above and beyond to help me."
Profile photo of Darren Griggs

Darren Griggs

August 27, 2024

5  out of  5
rating by Darren Griggs
"Selika is fantastic to work with"
Profile photo of kailey stewart

kailey stewart

August 21, 2024

5  out of  5
rating by kailey stewart
"Had a wonderful experience with Sal, he was very personable and professional! Got us a great deal as well!"
We responded:
"Kailey, thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with Sal. He truly embodies the personable and professional service we strive to provide. We’re glad he could get you a great deal! If you need anything else, please don’t hesitate to reach out."
Profile photo of Sonia Montanez

Sonia Montanez

July 25, 2024

5  out of  5
rating by Sonia Montanez
"Great company. Very helpful and take time to explain coverage options and benefits. Highly recommend"
We responded:
"Sonia, thank you for your kind words and trusting State Farm with your insurance needs. We appreciate your support and your recommendation to Jacob Morales State Farm! "
Profile photo of Leighann Fargnoli

Leighann Fargnoli

July 25, 2024

5  out of  5
rating by Leighann Fargnoli
"The staff is very friendly and efficient with any concerns I have. I highly recommend them."
We responded:
"Leighann, thank you so much for your kind words! We’re thrilled to hear that you found our staff friendly and efficient. Your recommendation means a lot to us, and we’re always here to help with any concerns you may have. Looking forward to serving you again soon!"
Profile photo of chanda fryer

chanda fryer

July 8, 2024

5  out of  5
rating by chanda fryer
"I want to thank you guys for sticking this out and having my back. I would have never known there was a problem with my newly installed roof if you personally didn't take it upon yourself to go look at and raise some concerns. I really appreciate you going the extra mile. I would put my faith in this team of professionals. They are incredibly compassionate in what they do."
We responded:
"Chanda, thank you for working alongside us and giving us the ability to show who we are. We look forward to working with you for many years to come for all of your insurance and financial service needs! :) "
Profile photo of Lisa Sarro

Lisa Sarro

June 19, 2024

5  out of  5
rating by Lisa Sarro
"So grateful for Jacob Morales and his staff. I've been with State Farm since I started driving. Typically I only reach out with general questions and they are always so helpful. I am especially glad I reached out with questions on a life insurance policy. Jacob was able to assist me and my family leveraging some assets from the policy to assist with some medical needs. I was not even aware that was an option. Thank you for taking the time to explain everything and working quickly to assist us."
We responded:
"Lisa, thanks for taking time to review your life insurance experience in our office. We were happy to be able to provide you another option/ solution and take some stress off during this time. We're always here for your and appreciate you choosing us for your insurance needs and planning conversations! "
Profile photo of Sofia Ruiz

Sofia Ruiz

June 19, 2024

5  out of  5
rating by Sofia Ruiz
"Selika is amazing! Made everything so easy, explained my new policy perfectly, and saved me so much money! A queen of insurance if there ever was one. 👏"
We responded:
"Hi Sofia, Thank you so much for your wonderful review! We’re thrilled to hear that Selika made everything easy for you and explained your new policy so perfectly. Saving you money is always our goal, and we’re glad Selika could deliver. We’ll be sure to pass along your kind words to her. Thanks again for choosing us and for trusting State Farm with your insurance needs. We look forward to helping for many years to come."
Profile photo of Liliana Bermudez

Liliana Bermudez

June 10, 2024

5  out of  5
rating by Liliana Bermudez
"Jake and Veronica offer outstanding and personalized customer service they take the time to explain the best plan to fit your needs and budget highly recommended"
We responded:
"Myriam, thank you so much for taking time out of your busy schedule to leave feedback about your experience in our office. It’s such a pleasure to take care of you, we were glad we were able to bundle your auto & home insurance to save you money and get you better coverage! 🙂 Don’t hesitate to reach out, know that we’re here for anything else you may need. "
Profile photo of Jaime Stubblefield

Jaime Stubblefield

June 6, 2024

5  out of  5
rating by Jaime Stubblefield
"I just moved to San Antonio. I had USAA for 9years . My rate for insurance went up $60 dollars a month. Veronica Ramos was very kind and helpful. She found me a cheaper rate with better coverage. I highly recommend State Farm to anyone that wants help from a Honest Company that is very customer friendly."
We responded:
"Jaime, it was a pleasure to meet you and I’m so glad you were able to experience what our office has to offer. Veronica always does such a wonderful job finding value for people without sacrificing coverage. Looking forward to take care of you for the many years to come! "
Profile photo of Richard Simonite

Richard Simonite

May 20, 2024

1  out of  5
rating by Richard Simonite
"No call backs, no response to emails, don’t reliably answer phones during business hours. Failed to cancel policy as requested resulting in billing for service that I don’t have. Rude when questioned about it."
We responded:
"Richard, we did discuss with you that we had processed the change when requested and that State Farm was still going through the changes you requested on their end. You spoke with my team on several occasions where we explained the total process and also apologized for any inconvenience. I personally called you to discuss in which you hung up on me. Your change finally processed through this morning in which I personally reached out to bring you up to speed with no response. Best wishes with your new agent, but we did everything within our power to provide you great service. Wish we could have met your expectations. "
Profile photo of Rhonda Hill

Rhonda Hill

May 20, 2024

5  out of  5
rating by Rhonda Hill
"Sal is so helpful in answering all my questions when I stop by😊"
We responded:
"Rhonda, thanks so much for taking the time to praise Sal for all of his hard work and dedication. It was such a pleasure working with you yesterday and glad we were able to get you better coverage and better rates than your prior insurance. 🙂"
Profile photo of Gigi Avila

Gigi Avila

April 25, 2024

5  out of  5
rating by Gigi Avila
"I had an amazing experience working with Veronica Villarreal. She was highly knowledgeable about the market and helped me decrease my rates not only for my house and auto insurance, but also provided valuable insights on the importance of life insurance. I am deeply grateful for her assistance. If you're searching for car, home or life insurance, I highly recommend reaching out to her. She is friendly, welcoming, and possesses extensive knowledge of the industry."
We responded:
"Hi Gigi! 😊 Thank you so much for your positive feedback! We truly appreciate your kind words and are thrilled that you had a great experience with Veronica at Jacob Morales State Farm Insurance. Our team is delighted that we could reduce your rates for home and auto insurance – it’s all about making sure our customers get the best value! Providing helpful information about life insurance is part of our commitment to your well-being. We want our customers to feel like family, so we’re very happy Veronica made you feel welcomed. If you ever need assistance or have questions, please don’t hesitate to reach out. We’re here to support you every step of the way. Thanks again for the great review and for trusting State Farm with your insurance needs!"
Profile photo of jose villarreal

jose villarreal

April 25, 2024

5  out of  5
rating by jose villarreal
"Jacob Morales and his team at State Farm have been absolutely amazing! They provided exceptional assistance with my son’s life insurance needs. I’m extremely pleased with the service we received and wholeheartedly recommend them without hesitation. 100% satisfied!"
We responded:
"Hi Jose, thank you so much for sharing your experience with our office! Your support means the world to us. We’re thrilled that we could assist with your son’s life insurance – it’s moments like these that remind us why we do what we do. Your recommendation means the world to us. We’re excited to welcome more wonderful people like you into the State Farm family. If your friends or family need insurance assistance, please don’t hesitate to send them our way. If you have questions, need advice, or simply want to chat, reach out anytime. We’re your insurance partners, and we’re committed to supporting you every step of the way. Cheers to many more years together! "
Profile photo of Gabriela Holden

Gabriela Holden

March 27, 2024

5  out of  5
rating by Gabriela Holden
"Selika has been wonderful!! The whole team is incredibly helpful! Love this entire team."
We responded:
"Gabriela, wow thank you for the awesome review and kind words! We are so happy to hear our entire team has been helpful to you. Customer service is a top priority for so its heartwarming to know our efforts have made a positive impact on your experience! Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you for many more years to come."
Profile photo of Rylee McGilbery

Rylee McGilbery

March 4, 2024

5  out of  5
rating by Rylee McGilbery
"Sal helped me update some information on my renters insurance policy. He was very helpful and super quick with the turn around."
We responded:
"Rylee, thank you for taking the time to share your experience with our office. We appreciate your support and are so happy we were able to help with your renter's insurance! We will make sure to pass your kind words along to Sal. We know he will be just as thrilled as we are. Thanks again for the great review and for trusting State Farm with your insurance needs. We look forward to working together for many years to come."
Profile photo of Cass Allen

Cass Allen

February 28, 2024

5  out of  5
rating by Cass Allen
"Very helpful and best price and deal"
We responded:
"Cass, thank you for the 5-star review! We appreciate your business and kind words. Don't hesitate to reach out if you have any questions, we are always happy to help!"
Profile photo of shawn adcock

shawn adcock

February 25, 2024

5  out of  5
rating by shawn adcock
"I would just like to thank my agent Sal there at state farm for setting me up with a great policy and thanks to the staff as well who all seemed very nice and helpful. Very happy with the service there."
We responded:
"Shawn, thank you sincerely for your thoughtful review! We greatly appreciate your kind words and are thrilled that Sal was able to set you up with a great policy. Our entire staff is dedicated to providing excellent service, and we’re delighted that you found them to be nice and helpful. Your satisfaction is our priority, and we’re very happy to have you as part of our State Farm family. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to serve you!"
Profile photo of John John

John John

February 15, 2024

5  out of  5
rating by John John
"Every time that I call I get great customer service. They make you feel wanted unlike other companies."
We responded:
"John, we’re delighted to hear that you consistently receive great customer service when you call us! At Jacob Morales State Farm Insurance Agency, making our customers feel valued and appreciated is our top priority. We appreciate you taking the time to share your experience with our office. If you ever need assistance or have any more feedback, don’t hesitate to reach out. We’re here to help! "
Profile photo of Brooke Godwin

Brooke Godwin

January 19, 2024

5  out of  5
rating by Brooke Godwin
"Stephen was very helpful at advising and finding what i needed. Fantastic service!"
We responded:
"Brooke, thank you for your great feedback and 5-star review! We are happy to hear that Stephen was able to help with your insurance needs. He is a valuable member of our team, and he always strives to provide excellent service to our customers. We are glad that you found what you needed and that you are satisfied with our service. We appreciate your business and your trust in Jacob Morales State Farm Insurance. Please feel free to contact us anytime if you have any questions or concerns. We are always here to help. 😃"
Profile photo of Erica Garcia

Erica Garcia

January 11, 2024

5  out of  5
rating by Erica Garcia
"Jacob and Selika helped me and my mother with two separate policies without the extra hassle. Super flexible and worked around my availability- quickly provided a quote that was with in my budget and relieved me of some stress. Thank you- Great Team!"
We responded:
"Erica, thank you for your wonderful review. We are thrilled that you and your mother had a great experience with Jacob and Selika. They both go the extra mile to make sure our customers are satisfied and happy. We are happy to hear that we were able to provide you with great service, and a quote that fits your budget. We know how stressful it can be to deal with insurance matters, and we are here to make it easier for you. Thank you for choosing Jacob Morales State Farm Insurance and for sharing your feedback with us. "
Profile photo of Israel Camacho

Israel Camacho

January 2, 2024

5  out of  5
rating by Israel Camacho
"Great customer service and knowledge"
We responded:
"Isreal! Thank you for the wonderful review! "
Profile photo of Peytan Martinez

Peytan Martinez

November 27, 2023

5  out of  5
rating by Peytan Martinez
"Sal is great! Very helpful and seems genuinely happy to help!"
We responded:
"Hi Peytan, thank you for your wonderful review. I am thrilled to hear that you enjoyed working with Sal. He truly is a professional and genuine person who cares about his client's success and our proud to have him on our team. Thank you for choosing State Farm for your insurance needs! Have a fabulous day! 😊"
Profile photo of Kendell Ramlal

Kendell Ramlal

November 27, 2023

5  out of  5
rating by Kendell Ramlal
"Great experience with Sal! Super helpful, available, and takes his time to make sure I understood what all my policy included. He was also informative and provided me with additional information without being pushy/overbearing"
We responded:
"Kendell, thank you for your positive feedback. We are glad to hear that you had a great experience with Sal and that he was very informative when providing help with your insurance. He is one of our best agents here at Jacob Morales State Farm and are very lucky to have him! Thank you for choosing state farm for your insurance needs. Have a fantastic day! 😊"
Profile photo of Magda Esparza

Magda Esparza

November 21, 2023

5  out of  5
rating by Magda Esparza
"Sal was very helpful and patient, he helped and explained everything I wanted to know. He respected my decisions on services I wanted to include in my policy. Thank you so much, I indeed appreciate you are there to help👍🙌🙌👍👍"
We responded:
"Hi Magda, we appreciate you taking the time to share your experience with us. I am so happy to hear that Sal took the time to explain your options and listened to your insurance needs. Thank you for the great review and for trusting State Farm with your insurance needs. We are looking forward to working with you for many years to come!"